Refund & Returns Policy
Last updated: 24 June 2026
At Creative Vibes we want you to love what you make. If something isn't right, this policy explains how returns, exchanges and refunds work.
Return window
You may request a return within [14] days of receiving your order. To be eligible, items must be unused, in their original condition and original packaging, with all materials and components included.
Items that cannot be returned
- Craft kits that have been opened, started or partially used.
- Custom or personalised items (for example, custom photo kits) unless they arrived faulty or damaged.
- Items marked as final sale.
Damaged or faulty items
If your order arrives damaged, faulty or incorrect, please contact us within [48 hours] of delivery with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you.
How to start a return
Email us at [creativevibes092024@gmail.com] with your order number and the reason for your return. We will reply with the next steps. Please do not send items back before contacting us.
Return shipping
Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer. We recommend a trackable service, as we cannot be responsible for items lost in return transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are processed to your original payment method within [7–10] business days. Original delivery charges are non-refundable unless the item was faulty or incorrect.
Exchanges
Would you prefer a different design? Let us know when you contact us and we'll do our best to arrange an exchange, subject to availability.
Questions?
We're here to help. Reach us at [creativevibes092024@gmail.com].